Warranty

All our products are offered with at least a one-year warranty.  This warranty covers problems with the product itself.  If you find that a product is not functioning as it should, please contact us immediately.  We will work with the manufacturer to resolve the problem for you. 

There are a few exceptions to the one-year warranty rule. 

• BioSemi ActiveTwo systems are provided with a three-year warranty on the acquisition software and hardware, excluding the active electrodes and cables, which are warranted for one year.
• As of February, 2003 BrainProducts is providing BrainAmp amplifiers with a three-year warranty.
• Electrodes (other than those made for use with ActiveTwo) are provided with a 90 day warranty on materials and workmanship.
• Consumable supplies are warranted for 30 days.

Support above-and-beyond warranty related issues is offered in the form of Service Level Agreements.  If there are no specific problems with the product, then the type of support you are looking for would be covered under a Service Level Agreement (SLA).  Please contact us if you have any questions about a product warranty.