Assistance

Support <

Installation

Training

Repairs

Service Level Agreements

We know that nothing makes a laboratory more productive than well-maintained equipment and a staff that is well-trained in its use. Take advantage of our service options to safeguard the investment you have made in our products. Click the links at left to learn more about the available services.

Installation Nothing gets your new system up and running faster than having a trained technician visit your lab to install the system and configure it optimally for your purposes. Installation visits are not included in the pricing on our standard price list, but we do generally include an optional installation fee on quotations. We find that customers who receive assistance from the beginning ask fewer que...

Training We offer on-site and off-site training for a nominal fee for new and existing systems. For existing systems that are not already covered, we offer you the option of taking out a new Service Level Agreement, which would also enable us to offer you our on-site training service.

Service Level Agreements Support above-and-beyond warranty related issues is offered in the form of Service Level Agreements. If there are no specific problems with the product, then the type of support you are looking for would be covered under a Service Level Agreement (SLA). As implied by the name, differing "levels" of service are offered, and you can choose the level of support that best suit...

Repairs A brief outline of the procedure to follow if you believe that a product that you purchased from us needs to be repaired. Hint: there are steps to take BEFORE you send us an item for repair.

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