If you
believe that an
item you purchased from us needs to be returned for repair, please
follow these steps:
-
Review the on-line FAQ documents and any User
Manual provided with the product to determine as best you can
whether a repair is needed.
-
Contact us to receive
additional assistance in identifying possible solutions that may not
necessitate the return of the product.
-
Please provide us with the serial number and the model number of the
item you request assistance with as well as the data of purchase and
the name of the purchaser or your customer account number.
-
Ask
us for an "issue number" and refer to that issue number when
corresponding with us about this problem. The issue number
will become the "work order number" if a repair is undertaken and
the "invoice number" if the repair results in a bill for parts or
services.
-
Write
a note describing the problem you are having with the part and
include it in the package with the part you are returning. We
need to be sure that we are focusing on the same problem that you
have been experiencing to to the best job of reporting back to you
on the status of the product.
-
Be
sure the note you include with the shipment references the date of
purchase, name of purchaser or customer account number, the address
to which repaired parts should be shipped (must be a physical
address with a phone number and person's name for FedEx to accept
it).
-
Wrap
any electrode contacts in a paper towel to be sure that they stay
dry and to insulate them from metal parts on the connector.
-
Package the product carefully in the original packaging or a
comparable container. Use plenty of packing material
(preferably bubble wrap or packing peanuts) to cushion the goods and
ensure they do not move around inside the box while it is in
transit. For help on how to package your goods, see the
document
"How To Pack" at www.FedEx.com.
-
Ship
the goods via traceable courier service
to our address and
notify us by e-mail that
the package is en route.
-
When
contacting us to check on the status of your repair, refer to the
issue/work order number.
